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Privacy Policy

This Privacy Policy describes how www.vingol.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contact@vingol.com or by mail using the details provided below:

VIN GOL LLC, 21814 San Miguel St, Woodland Hills, CA 91364, USA

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information

    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

    • Disclosure for a business purpose: shared with our processor Shopify.

    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order information

    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    • Source of collection: collected from you.

    • Disclosure for a business purpose: shared with our processor Shopify.

    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers.

  • Customer support information

    • Purpose of collection:

    • Source of collection:

    • Disclosure for a business purpose:

    • Personal Information collected: 

    • Purpose of collection: to provide customer support.

    • Source of collection: collected from you

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

  • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

  • categories of information sold;

  • IF USING SHOPIFY AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase

  • instructions on how to opt-out of sale;

  • whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;

  • if you provide a financial incentive to sell information, provide information about what that incentive is.

 

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies 

Cookies Necessary for the Functioning of the Store

NameFunctionDuration

_abUsed in connection with access to admin.2y

_secure_session_idUsed in connection with navigation through a storefront.24h

_shopify_countryUsed in connection with checkout.session

_shopify_mUsed for managing customer privacy settings.1y

_shopify_tmUsed for managing customer privacy settings.30min

_shopify_twUsed for managing customer privacy settings.2w

_storefront_uUsed to facilitate updating customer account information.1min

_tracking_consentTracking preferences.1y

cUsed in connection with checkout.1y

cartUsed in connection with shopping cart.2w

cart_currencyUsed in connection with shopping cart.2w

cart_sigUsed in connection with checkout.2w

cart_tsUsed in connection with checkout.2w

cart_verUsed in connection with shopping cart.2w

checkoutUsed in connection with checkout.4w

checkout_tokenUsed in connection with checkout.1y

dynamic_checkout_shown_on_cartUsed in connection with checkout.30min

hide_shopify_pay_for_checkoutUsed in connection with checkout.session

keep_aliveUsed in connection with buyer localization.2w

master_device_idUsed in connection with merchant login.2y

previous_stepUsed in connection with checkout.1y

remember_meUsed in connection with checkout.1y

secure_customer_sigUsed in connection with customer login.20y

shopify_payUsed in connection with checkout.1y

shopify_pay_redirectUsed in connection with checkout.30 minutes, 3w or 1y depending on value

storefront_digestUsed in connection with customer login.2y

tracked_start_checkoutUsed in connection with checkout.1y

checkout_one_experimentUsed in connection with checkout.session

checkout_session_lookupUsed in connection with checkout.3w

checkout_session_token_<<token>>Used in connection with checkout.3w

identity-stateUsed in connection with customer authentication.24h

identity-state-<<token>>Used in connection with customer authentication.24h

identity_customer_account_numberUsed in connection with customer authentication.12w

Reporting and Analytics

NameFunctionDuration

_landing_pageTrack landing pages.2w

_orig_referrerTrack landing pages.2w

_sShopify analytics.30min

_shopify_dShopify analytics.session

_shopify_sShopify analytics.30min

_shopify_sa_pShopify analytics relating to marketing & referrals.30min

_shopify_sa_tShopify analytics relating to marketing & referrals.30min

_shopify_yShopify analytics.1y

_yShopify analytics.1y

_shopify_evidsShopify analytics.session

_shopify_gaShopify and Google Analytics.session

customer_auth_providerShopify analytics.session

customer_auth_session_created_atShopify analytics.session

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: 

Contact Us:

Address: 21814 San Miguel St, Woodland Hills, CA 91364, USA
Email: contact@vingol.com
Phone: +1 424 388 9178

Last updated: 4 April 2023

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