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Do you ship to PO BOX address?We do not ship to PO BOX addresses as somebody needs to be present to sign and receive the package.
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Do you ship to Europe?No, We ship to USA customer only.
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How much is shipping?All shipping are fully insured and complimentary within USA. No charge or fees.
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How long till I receive my order?We require 1-7 business days to craft and prepare your jewelry. Once ready, shipping takes an additional 1-2 business days. Therefore, the total delivery time ranges from 2-9 business days, depending on the item and production time. Each piece is made to order, allowing us to offer competitive prices.
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How long has Vin Gol been in business?Vin Gol has been serving customers for over a decade, driven by a passion for craftsmanship and a deep appreciation for the artistry behind exquisite jewelry.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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Do you have GIA certified diamonds?Yes, we carry GIA certified diamonds and also our commercial diamonds are GIA standard grading.
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Are all your diamonds GIA certified?We carry a large inventory of GIA certified diamonds, commercial diamonds and EGL certified diamonds as well.
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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Can I come to your store for pick up?Unfortunately due to security reasons we are online based only at the moment, however we use 2-3 business days shipping and we also over overnight shipping.
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Can i send my ring back for an exchange?Yes, you can send back your item for an exchange within the 30 day policy.
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Can you make your rings in any size?Yes, since we make each and every item from scratch we can make them in any size you need.
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Can you make any ring to any size?Yes, we can make all our rings in any size you need.
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Do you offer ring sizing?Yes, we offer free ring sizing for any ring you see on our site. Additionally, we provide one-time free resizing after your purchase to ensure a perfect fit.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I return my item if I didn't like my purchase?Yes, we offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days. Please visit our return policy page for full details.
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Is there is re-stocking fee?No, we offer a 100% risk-free purchase experience. Your full purchase price will be refunded once we receive the item back, as part of our commitment to customer satisfaction.